Website Terms of Use
Terms of Use & General Cancellation Guidelines
Overview
Welcome to Chamonix Chalets, the “Website”). By accessing or using this Website, you agree to comply with these Terms of Use (the “Terms”), along with our Privacy Policy and any other applicable terms and conditions that might be specific to certain sections of the Website or to products and services offered. If you do not agree with these Terms, please do not use the Website.
- Website Usage
User Eligibility
To use this Website, you must be at least 18 years old and have the legal authority to enter into binding agreements. By accessing the Website, you confirm that you meet these eligibility criteria.
1.2 Authorized Use
This Website is intended for personal and non-commercial use only. You agree to use the Website solely for legitimate reservations or purchases for yourself or for others for whom you are legally authorized to act.
1.3 Prohibited Actions
You agree not to:
– Use any automated tools, software, or processes that could interfere with the Website’s operation.
– Attempt to gain unauthorized access to any part of the Website, other users’ accounts, or any systems or networks connected to the Website through hacking, password mining, or any other illegitimate means.
– Use any automated means (such as robots or spiders) to access the Website or its content without prior written permission.
– Post or share any content that is illegal, infringing, defamatory, or otherwise inappropriate.
– Engage in any activity that imposes an unreasonable load on the Website’s infrastructure.
- Booking and Reservations
2.1 Booking Process
All reservations made through the Website are subject to availability and confirmation. Prices and availability for travel services can change without notice, and we reserve the right to cancel or amend bookings in cases of error or suspected fraud.
2.2 Payment Information
You agree to provide accurate and complete payment details at the time of booking. You authorize us to charge your selected payment method for the full amount of the booking. Additional taxes, fees, or surcharges may apply.
2.3 Cancellation and Modification Policies
Cancellation, refund, and modification policies vary depending on the specific service or product booked. Please review the applicable terms provided at the time of booking.
2.4 Travel Documents
You are responsible for ensuring that you have all the necessary travel documents, such as passports, visas, and any required health documentation. We are not responsible for any travel restrictions or requirements imposed by the destinations you plan to visit.
- Copyright
3.1 All content on this Website, including text, graphics, logos, images, and software, is owned by Chamonix Chalets or its content providers and is protected under intellectual property laws.
3.2 Limited License to Use
You are granted a limited, non-exclusive, non-transferable right to access and use the content on the Website for personal, non-commercial purposes. You may not alter, reproduce, distribute, or create derivative works from the content without explicit written permission.
- Disclaimers and Liability Limits
4.1 No Warranty
The Website and all its content, products, and services are provided “as is” and “as available.” We do not make any express or implied warranties about the operation of the Website or the information, content, products, or services provided.
4.2 Limitation of Liability
To the fullest extent permitted by law, Chamonix Chalets and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages that may arise from your use of the Website, regardless of the legal theory under which such claims arise.
- Indemnification
You agree to indemnify and hold harmless Chamonix Chalets, its affiliates, and their officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses, including reasonable legal fees, that arise from your use of the Website or your violation of these Terms.
- Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes indicates your acceptance of the updated Terms.
- Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdome of England and Northern Island. Any disputes arising out of or related to your use of the Website will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
- Contact Information
General Cancellation Guidelines
- Standard Cancellation Policy
- Full Refund: Cancellations made within 72 hours of booking and payment typically receive a full refund. The specific time frame for a full refund varies by property and will be outlined in the booking terms.
- Partial Refund: Cancellations made within 112 days of the check-in date may be eligible for a partial refund, with the exact amount determined by the property owner/operator’s policy. This may include retaining a portion of the booking fee as a cancellation charge.
- No Refund: Cancellations made within 56 days of the check-in date or failure to arrive (no-show) may result in no refund. Again, this is subject to the specific terms set by the property owner/operator.
- Non-Refundable Bookings
Some properties may offer non-refundable booking rates, which provide a discount in exchange for stricter cancellation terms. For these bookings, no refund will be provided regardless of the cancellation date.
- Changes to Reservations
- Modifications: Any request to change the reservation, such as altering dates or reducing the length of stay, is subject to the property owner/operator’s approval. Additional fees may apply.
- Rebooking: If you need to cancel but wish to rebook at the same property for different dates, please contact us or the property owner/operator directly. Any rebooking is subject to availability and may involve price adjustments.
- Exceptional Circumstances
- Force Majeure: In cases of unforeseen events beyond your control (e.g., natural disasters, government restrictions, pandemics), the property owner/operator’s policy will dictate the refund or credit available. We encourage you to review these terms carefully before booking.
- Travel Insurance: We strongly recommend purchasing travel insurance that includes cancellation coverage. This may provide protection in situations where the property owner/operator’s policy does not offer a refund.
Property-Specific Policies –Each property owner or operator sets their own specific cancellation policy, which will be clearly outlined during the booking process. These policies may include different deadlines, refund percentages, and additional conditions.
Please review the individual property’s cancellation policy before completing your booking. By proceeding with a reservation, you agree to abide by the specific cancellation terms set forth by the property owner/operator.
How to Cancel – To cancel a booking, please send us your written cancellation request and follow the cancellation instructions provided. Alternatively, you can contact our customer service team for assistance.
If you have any questions about these Terms, please contact us at:
Chamonix Chalets
56 Warwick Square, London, UK, SW1V 2AJ
+44 (0) 845 460 0606
By using this Website, you acknowledge that you have read, understood, and agree to these Terms of Use.