FAQ

https://www.chamonixchalets.com/about/faqs

Questions from Holidaymakers 

Puis-je réserver un week-end de ski à Chamonix Mont Blanc ? 

Chamonix n’est pas seulement l’une des meilleures stations de ski au monde, c’est aussi l’une des destinations les plus pratiques et les plus efficaces pour les week-ends de ski. Un accès rapide par autoroute, direct de l’aéroport de Genève Cointrin au centre de Chamonix en seulement une heure, signifie que la planification de vacances de ski courtes ou flexibles pour des groupes privés ou des skieurs d’entreprise est facile. Il existe également de nombreuses sociétés de transfert, des hôtels, des chalets et des appartements de court séjour, ainsi qu’un éventail fabuleux de moniteurs de ski et de guides de montagne. Cela fait de Chamonix la meilleure station de ski au monde pour les week-ends de ski et les voyages de ski d’entreprise. 

Can I book a ski weekend in Chamonix Mont Blanc? 

Chamonix is not only one of the best ski resorts in the world it is also one of the most convenient and efficient destinations for ski weekends. A rapid motorway access direct from Geneva Cointrin airport to central Chamonix in just an hour means that planning a short or flexible ski holiday for private groups or corporate skiers is easy. There are also many transfer companies, short stay hotels, chalets and apartments and a fabulous array of incredible ski instructors or mountain guides available. This makes Chamonix the best ski resort in the world for ski weekends and corporate ski trips. 

Puis-je me garer aux remontées mécaniques de Chamonix Mont Blanc ? 

Les domaines skiables sont très bien organisés à Chamonix et chacune des stations de base dispose d’importants parkings. La plupart d’entre eux sont gratuits, mais le parking des Brévents est payant. Le plus grand parking de Chamonix se trouve aux Grand Montets Argentière, qui est l’un des meilleurs domaines skiables au monde pour le ski sur piste et hors piste. Nous vous recommandons de louer ou d’apporter une voiture lorsque vous venez à Chamonix car il y a 5 domaines skiables indépendants qui ne sont pas reliés entre eux. Avec des parkings disponibles partout, avoir une voiture pour votre groupe rend les vacances à Chamonix beaucoup plus pratiques. 

Can I park at the ski lifts in Chamonix Mont Blanc? 

The ski areas are very well organised in Chamonix and every one of the base stations have substantial car parks. Most of them are free to use, however Les Brévents has a nominal daily parking fee. The biggest car park in Chamonix is at Les Grand Montets Argentière which is one of the best ski areas in the world for on piste and for off piste skiing. We recommend that you hire or bring a car when you come to Chamonix as there are 5 independent ski areas that are unconnected. With parking facilities are available everywhere having a car for your group makes for a much more convenient Chamonix holiday. 

How does <website> work? 

We are an agency and property owners list properties on the website. When enquiries are received, we contact the property owner and check the price and availability. We pass the holiday details on to you and give advice when asked. If you want to book a property, we give your details to the property owner and you pay direct. You pay us nothing.  

How to search for a property? 

The easiest and fastest way is to use the search form near the top of every page by simply searching by “Sleeps (up to)” but you can also narrow your search too or look for a specific property using the dropdown and/or other criteria to filter with. 

Est-ce que je paie une commission à <site web> ? 

Non, vous ne nous payez rien pour les réservations de vacances 

Do I pay a commission to <website>? 

No, you do not pay us anything for holiday bookings. For the sake of transparency, you should know that we may receive commission for introducing you to property operators and other service providers.  

How to make an enquiry? 

At the bottom of every property listing is an enquiry form. Your contact details are mandatory and you will help us help you by giving as much details about your requirements as possible in the “Enquiry” field.  

Information such as your preferred chalet type, number of single beds, doubles/twins, children and their ages and location preferences as important to us as to you. The more we know about what works for you the more quickly we will send you proposals for suitable chalets. 

Comment réserver et payer ? 

Lorsque vous êtes prêt à réserver, il vous suffit de nous le faire savoir. Nous vous enverrons alors par e-mail les coordonnées du propriétaire de la propriété et nous leur enverrons également vos coordonnées ainsi que les informations de base concernant votre réservation. Le propriétaire vous contactera et vous guidera dans le processus de réservation et de paiement. Cela implique généralement de remplir un formulaire de réservation, de prendre connaissance des conditions générales et de payer votre réservation en versant un acompte et le solde.  La procédure varie d’un propriétaire à l’autre. Vous devez donc vérifier attentivement quelles sont ces conditions et ce qui est inclus ou non dans le prix. 

How do I book and pay? 

When you are ready to book, just let us know. We will then email you the contact details of the Property Owner and email your contact details to them too along with the basic information about your booking. The owner will get in touch and take you through their booking and payment process. This will typically involve completing a booking form, receiving Terms and Conditions and paying for your booking  with deposit and balance instalments.  The process varies from owner to owner so you should check carefully what they are and what is included or excluded in the price. 

Quelles sont les conditions de réservation ? 

Les conditions de réservation varient d’un propriétaire à l’autre. Lorsque vous effectuez une réservation, vous recevez tous les détails de la part du propriétaire, ainsi que les petits caractères. 

What are the booking conditions? 

Booking Conditions vary from one owner to the next. When you make a booking, you will receive all the details from the property owner along with the small print. 

Where is your office located? 

We are fortunate to have a lovely office in the centre of Chamonix, behind the Benetton shop on the high street at 16 Impasses des Rhododendrons. The kettle is always on so feel free to drop in should you need anything. The landline number is +33 (0) 4 50 78 01 95. 

Comment acheter des forfaits de remontées mécaniques ? 

Certains propriétaires s’occuperont de vos forfaits de remontées mécaniques, mais ils sont généralement en supplément et ne sont pas inclus dans le prix. Vous pouvez également les réserver avec nous et nous vous les livrerons gratuitement le jour de votre arrivée. Il suffit d’aller sur www.chamonixskipasses et de les réserver en ligne en toute sécurité. 

How do I buy lift passes

Some owners will arrange your lift passes although they are usually a travel extra and not included in the price. You can also pre-book them with us and we will deliver them to you on your arrival day free of charge. Simply go to www.chamonixskipasses and book them securely online. 

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Comment réserver les transferts d’aéroport ? 
Veuillez vérifier attentivement les détails de la réservation pour savoir si les transferts sont inclus dans le prix du séjour. Si vous devez réserver des transferts, vous pouvez le faire avec nous à www.chamonixskitransfers.com en toute sécurité en ligne. 

How do I book airport transfers? 

Please check the booking details carefully to establish whether transfers are included in the price of holiday. If you need to book transfers you can do so with us at www.chamonixskitransfers.com securely online. 

Quelle est votre politique de remboursement / d’annulation ? 

Chaque propriétaire possède ses propres conditions générales relatives aux remboursements et aux annulations. Veuillez vérifier les termes et conditions des vacances. Comme votre contrat sera conclu directement avec le propriétaire, vous devez être satisfait des conditions avant d’aller de l’avant. 

What is your refund / cancellation policy? 

Each property owner will have their own specific terms and conditions relating to refunds and cancellations. Please check the holiday terms and conditions. As your contract will be direct with the owner you must be satisfied with the conditions before going ahead. 

Where is the property located? 

Most of the advertised properties have a map powered by Google. We cannot guarantee the accuracy of these maps although for the most part the property locations are correct. 

Chamonix is a large valley so with many different types of location including town, village and country, alpine and forest etc. We advise you to think carefully about where you would like to be in relation to the skiing areas and the many villages of the Chamonix valley before booking or simply ask our advice. 

How do I book a cabin in Chamonix Mont Blanc? 

Booking a cabin in Chamonix can be done on this website or by calling your booking and enquiry team on  +44 (0) 845 460 0606. On this website cabins are listed in great detail with live updated prices and availability. Cabins are also known as “chalets” here. Chamonix also has many properties that would be considered condominiums in North America. The easiest way to book is to scroll through the availability on Chamonix Chalets and select the most suitable property. Some of our owners have listed their properties on a “by enquiry” basis, so you simply send the owner/host a message asking any questions they have. Other cabins have a live booking capacity and you can enter your details, make your down payment and secure your cabin for a fabulous ski or summer vacation in Chamonix. If you have any questions at all about chalets, cabins or anything else in Chamonix please call or send an email. We have been here since 2001 so are very well placed to give you everything you need to plan a Chamonix holiday. 

Chamonix Mont Blanc a-t-il une église ? 

Oui, dans la vallée de Chamonix, il existe un certain nombre de lieux de culte de différentes confessions. 

Does Chamonix Mont Blanc have a church? 

Yes, in the Chamonix valley there are a number of places of worship of different denominations. In central Chamonix is the Catholic church of St Michel on Place du Triangle de l’Amitié (nearby the tourist office, office du tourisme). Services are held on Saturday and Sunday as well as high holidays. The Protestant church, Église Réformée de la Vallée de l’Arve (https://www.protestantschamonix.org/) is on Pass Temple sheltered behind the gardens and war memorial on the junction of Avenue Michel Croz and Rue Whymper. There are also a number of smaller churches in Les Praz, Les Houches and Argentière. Have a look at https://www.pinterest.co.uk/pin/272045633714569558/ to see more beautiful Chamonix churches. 

How do I book a chalet in Chamonix Mont Blanc? 

Booking a chalet in Chamonix can be done on this website or by calling your booking and enquiry team on  +44 (0) 845 460 0606. On this website chalets are listed in great detail with live updated prices and availability. Chalets are also known as “cabins” here. Chamonix also has many properties that would be considered condominiums in North America. The easiest way to book is to scroll through the availability on Chamonix Chalets and select the most suitable property. Some of our owners have listed their properties on a “by enquiry” basis, so you simply send the owner/host a message asking any questions they have. Other cabins have a live booking capacity and you can enter your details, make your downpayment and secure your cabin for a fabulous ski or summer vacation in Chamonix. If you have any questions at all about chalets, cabins or anything else in Chamonix please call or send an email. We have been here since 2001 so are very well placed to give you everything you need to plan a Chamonix holiday.